Return & Refund Policy – ZIVLO HUB

Last Updated: 10-01-2026

Thank you for shopping with ZIVLO HUB. We specialize in handmade crochet items and selected dropshipping products, shipped directly from Pakistan to international customers (UK, USA, Germany, and other countries).

Please read our Return & Refund Policy carefully before placing an order.

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Handmade & Customized Crochet Items

All crochet items sold at ZIVLO HUB are handmade and custom-made to order.

Due to the personalized nature of these products:

• ❌ Returns and refunds are not accepted

• ❌ Orders cannot be canceled once production has started

• ❌ Size, color, or design changes are not possible after order confirmation

Exceptions

We will only accept a return or offer a replacement/refund if:

• You receive a damaged product, or

• You receive the wrong item

In such cases:

• You must contact us within 48 hours of delivery

• Clear photos of the product and packaging are required

• Order number must be provided

After verification, we may offer a replacement or partial/full refund, depending on the situation.

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Dropshipping Products

Some products on our store are fulfilled via dropshipping suppliers.

• Return eligibility depends on the supplier’s return policy

• If returns are accepted:

  • The item must be unused and in original packaging

  • Return requests must be made within 7 days of delivery

• Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect

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Non-Returnable Items

The following items are non-returnable:

• Customized or personalized crochet items

• Sale or discounted items

• Used, washed, or altered items

• Hygiene-sensitive items (if applicable)

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Refund Processing

• Approved refunds will be issued to the original payment method

• Refund processing may take 7–14 business days

• Shipping charges are non-refundable

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International Shipping (From Pakistan)

• All international orders are shipped from Pakistan

• Customs duties, taxes, or import fees (if any) are the customer’s responsibility

• Delays caused by customs clearance or courier services are not eligible for refunds

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Order Cancellation

• Orders may only be canceled before production begins

• Once a handmade/custom crochet order is in production, it cannot be canceled

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Contact Information

If you have any questions or concerns regarding your order, please contact us:

📧 Email: zivlohub@gmail.com
📱 WhatsApp (Pakistan): +92 315 0864500
🏬 Store Name: ZIVLO HUB