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Terms of service

Terms of Service – ZIVLO HUB

Last Updated: 10-01-2026

Welcome to ZIVLO HUB. By accessing our website or placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before using our store.

1. General Conditions

  • By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Any breach of these Terms may result in termination of your access to our services.

2. Products & Services

  • ZIVLO HUB offers handmade crochet items and other curated products.

  • Handmade crochet products are often custom-made to order, therefore slight variations in color, size, or design may occur. These variations are natural and are not considered defects.

  • Product images are for reference only; actual items may vary slightly due to the handmade nature.

3. Orders & Payments

  • All prices are listed in the currency shown on the website.

  • We reserve the right to change prices or discontinue products at any time without prior notice.

  • An order is confirmed only after successful payment.

  • We reserve the right to cancel or limit quantities of any order suspected of fraud or misuse.

4. Custom & Handmade Orders

  • Once a custom or handmade crochet order enters production, it cannot be canceled, modified, or refunded.

  • Please review product details carefully before placing your order.

5. Shipping & Delivery

  • Orders are shipped from Pakistan to international destinations.

  • Delivery times are estimated and may vary due to customs clearance, courier delays, or unforeseen circumstances.

  • ZIVLO HUB is not responsible for delays caused by customs, courier services, or force majeure events.

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

6. Returns & Refunds

  • Returns and refunds are subject to our Return & Refund Policy, available on our website.

  • Customized and handmade crochet items are non-returnable, except in cases of damage or incorrect items.

7. Intellectual Property

  • All content on this website, including logos, images, text, designs, and graphics, is the property of ZIVLO HUB.

  • You may not copy, reproduce, distribute, or use our content without written permission.

8. User Conduct

You agree not to:

  • Use our website for any unlawful purpose

  • Provide false or misleading information

  • Attempt to harm, hack, or disrupt our website or services

9. Limitation of Liability

  • ZIVLO HUB shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our liability is limited to the amount paid for the product.

10. Third-Party Services

  • Our store may use third-party tools and services (such as payment gateways and shipping providers).

  • We are not responsible for the actions, policies, or content of third-party services.

11. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time.

  • Changes will take effect immediately upon posting on our website.

12. Governing Law

  • These Terms of Service shall be governed and interpreted in accordance with the laws applicable in Pakistan.

13. Contact Information

For any questions regarding these Terms of Service, please contact us:

📧 Email: zivlohub@gmail.com
📱 WhatsApp (Pakistan): +92 315 0864500
🏬 Store Name: ZIVLO HUB

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