Shipping Policy – ZIVLO HUB

Last Updated: 10-01-2026

Thank you for shopping with ZIVLO HUB. Please read our Shipping Policy carefully to understand how and when your order will be delivered.

---

Shipping Origin

All orders are shipped from Pakistan.

Our store offers:

• Handmade crochet items (made-to-order)

• Other curated products fulfilled through trusted partners

---

Processing Time

Processing time refers to the time required to prepare your order before shipping.

Handmade & Customized Crochet Items

• Processing time: 8–12 business days

• Each item is carefully handmade after the order is placed

⚠️ Processing time is separate from shipping time.

---

Shipping Methods & Delivery Time

We offer the following shipping options:

Fast Shipping (DHL)

• Delivery time: 7–10 business days

• Best option for faster international delivery

Standard Shipping (Pakistan Post)

• Delivery time: 12–20 business days

• Delivery time may vary depending on destination country and customs clearance

Delivery times are estimated and not guaranteed.

---

Shipping Charges

• Shipping costs are calculated at checkout

• Final shipping charges depend on:

  • Destination country

  • Shipping method selected

  • Order weight and size

• Shipping charges are non-refundable

---

Tracking Information

• A tracking number will be provided once your order is shipped (where available)

• Tracking updates may take 24–72 hours to appear after dispatch

---

Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees

• These charges are not included in the product price or shipping cost

• Customers are fully responsible for paying any customs or import charges required by their country

---

Delays

ZIVLO HUB is not responsible for delays caused by:

• Customs clearance

• Courier or postal service delays

• Weather conditions or unforeseen circumstances

Such delays are not eligible for refunds.

---

Incorrect Address

• Please ensure your shipping address is complete and correct

• ZIVLO HUB is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer

---

Contact Us

If you have any questions regarding shipping or your order, please contact us:

📧 Email: zivlohub@gmail.com
📱 WhatsApp (Pakistan): +92 315 0864500
🏬 Store Name: ZIVLO HUB